Join Our Team
Support Partner
About The Position
Support Partner Modellama: Grow Your Career in Sports Analytics!
Our support department is looking for a Support Partner to work on shifts.
As a Support partner at Modellama, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services. Your main responsibilities will include delivering efficient, high-quality support, handling client inquiries, resolving issues, and maintaining top customer satisfaction. You’ll also collaborate with our research and development teams to address and solve customer challenges effectively.
What You’ll Do:
- Client Support: Handle inquiries via email, phone, and chat with professionalism and accuracy.
- Problem Solving: Work closely with technical teams to resolve customer issues and improve our products.
- Knowledge Development: Become an expert in our products to deliver valuable guidance and solutions.
- Documentation: Maintain support resources like FAQs and guides.
- Customer Feedback: Help us understand customer needs and drive ongoing improvement.
Requirements
What You Bring:
- Support Experience: Previous customer support or helpdesk experience
- Customer-First Mindset: Strong communication skills and a solution-oriented approach
- Tech Savvy: SQL experience is essential, with a quick grasp of complex software and technology
- Multitasking Pro: Skilled at staying organized and managing multiple tasks under pressure
- Language Proficiency: Proficient in English; Russian is an advantage
- Flexible Availability: Preference for those available on Saturdays
- Educational Background: Bachelor’s degree or relevant certifications are desirable, but not mandatory
- Love for Sports: Passion for soccer is a big plus, and Russian language skills are an advantage
Apply for this position
Don’t See the Right Position for You?
If you haven’t found any position that fits your skillset and experience, and you are interested in applying, we encourage you to send your CV to: [email protected]
Modellama Company Culture
Like the strongest teams, Modellama’s culture is guided by commitment, hard work, and fun.
Modellama Core Values
Maximization
In everything we do, we work towards making the most of what we have available to us.
Innovation
We attribute much of our success to our value for innovative thinking. Approaching problems differently leads to breakthrough solutions.
Perseverance
Breakthrough comes when we continue pushing through the difficulties. We are a team that knows how to push through.
Accountability
We believe that teams are successful when each member is accountable for their own success as well as for the company as a whole.
Team Work
Working together towards clearly defined shared goals is crucial to us. We achieve more when we work as a unified team.