Join Our Team
Support Shift Manager
About The Position
We’re a small but growing company looking for a hands-on Support Shift Manager to help keep our support team running smoothly. This role is all about keeping things on track, supporting our team during busy shifts, and making sure our customers get the best service possible. If you're a problem-solver who enjoys working closely with a small team, we’d love to have you on board!
What You’ll Be Doing:
- Running the show during your shift—keeping things organized and making sure our support team is on top of things.
- Helping the team handle customer inquiries and jumping in when complex issues arise.
- Keeping an eye on response times and ensuring we meet our service standards.
- leading team members to help them improve and grow.
- Handling any urgent problems that pop up and finding quick solutions.
- Communicating with other teams to ensure smooth workflows.
- Coming up with ideas to improve our processes and customer experience.
Requirements
- Experience working in customer support, IT helpdesk, or a similar role.
- At least 1-2 years in a leadership or shift management position.
- SQL- writing simple queries
- A proactive, problem-solving attitude—you're someone who gets things done.
- Great communication skills and the ability to keep a team motivated.
- Comfortable working shifts, including evenings and weekends.
- Familiarity with helpdesk or ticketing software is a plus, but not required.
- Someone who thrives in a fast-paced, ever-changing environment.
Apply for this position
Don’t See the Right Position for You?
If you haven’t found any position that fits your skillset and experience, and you are interested in applying, we encourage you to send your CV to: [email protected]
Modellama Company Culture
Like the strongest teams, Modellama’s culture is guided by commitment, hard work, and fun.
Modellama Core Values
Maximization
In everything we do, we work towards making the most of what we have available to us.
Innovation
We attribute much of our success to our value for innovative thinking. Approaching problems differently leads to breakthrough solutions.
Perseverance
Breakthrough comes when we continue pushing through the difficulties. We are a team that knows how to push through.
Accountability
We believe that teams are successful when each member is accountable for their own success as well as for the company as a whole.
Team Work
Working together towards clearly defined shared goals is crucial to us. We achieve more when we work as a unified team.